Responsible Gaming Tools and Support
Gambling should stay a form of entertainment you control, never a bill you answer to. We built Buran Casino so you can keep it that way, with limits, reminders and exclusion tools you can switch on yourself in a few clicks.
Our Commitment to Your Wellbeing
We take player welfare as seriously as payouts. Our platform runs behaviour monitoring that flags unusual patterns, such as sharp increases in deposit frequency or extended overnight sessions, and our team then reaches out discreetly with support options rather than warnings.
Reality checks sit inside every game. You can set a pop-up reminder to appear at intervals you choose, showing your session length, net result and total wagered, so the numbers stay in front of you while you play.
Warning Signs to Watch For
Problem gambling rarely announces itself. These signs come from the criteria used by Australian counselling services, and any one of them is worth a conversation.
- Chasing losses with larger or repeated deposits to win money back
- Playing longer than you planned, or neglecting sleep, work or family time
- Hiding your play, deposits or results from people close to you
- Borrowing money, selling items or using credit to fund gambling
- Feeling irritable, anxious or restless when you are not playing
- Gambling to escape stress, sadness or boredom rather than for fun
- Trying to cut down repeatedly and failing each time
Tools You Can Use Today
Every tool below is available in your account under Profile, then Responsible Gaming, and each one takes effect immediately. You can tighten limits instantly; loosening or removing them takes 24 hours, so a late-night decision cannot undo your safety net.
Deposit limits cap how much you can load per day, week or month.
Loss limits stop play automatically once your net losses hit a figure you set.
Wagering limits restrict the total amount you can bet in a set period.
Session timeouts log you out after a chosen number of minutes and require a fresh login to continue.
Reality checks show an on-screen summary of time spent and money wagered at fixed intervals.
Cooling-off periods suspend your account for a short break of 24 hours up to 30 days.
Self-exclusion closes your account for a fixed or permanent term, described in detail below.
How Self Exclusion Works
You can self-exclude from your Responsible Gaming page or by contacting [email protected]. Our support team processes requests 24/7 and can activate the exclusion for you over live chat.
Durations we support: 24 hours, 7 days, 30 days, 6 months, or permanent.
During the exclusion your account is closed to logins and deposits, and you receive no promotional material from us. Your balance stays yours: we return the remaining funds to a withdrawal method you used before, and any open bets are settled on their natural outcome with winnings paid out normally.
A fixed-term exclusion ends automatically on its expiry date, and you then contact support to reopen the account. We apply a 24-hour review before reactivation so the decision has a cooling period behind it. Permanent exclusions are irreversible, and we will also remove your details from all marketing lists.
Keeping Minors Off Our Site
You must be at least 18 years old to hold an account with us. Our KYC process verifies your date of birth, photo ID, proof of address and payment method before your first withdrawal, and accounts with mismatched or unverifiable identity data are closed with funds returned where legally possible.
If children can reach your device, we strongly recommend parental control software. Net Nanny (netnanny.com) and CyberPatrol block gambling sites across browsers and apps, and every major operating system offers built-in restrictions: Screen Time on iOS and macOS, Family Link on Android and Windows Family Safety. Never leave your session logged in on a shared computer, and do not share card or wallet details with anyone under 18.
Free Help Available in Australia
Setting limits works best alongside people who do this for a living. These services are free, confidential and available right now, and calling them never affects your account with us.
- Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, national 24/7 phone and live chat counselling
- Lifeline Australia, 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health
- Gambling Help ACT, 1800 858 858, ACT residents can also access face-to-face counselling through gamblinghelp.act.gov.au
- Salvo Care Line, 1300 363 622, salvos.org.au, support from the Salvation Army including financial counselling
Talk to Our Team Direct
Our live chat operates 24/7 and every agent is trained in responsible-gaming requests, so you can ask about limits or exclusion without explaining why. Email [email protected] with the subject line Responsible Gaming and a team member will respond within 24 hours.
If you contact us about a gambling concern, we can pause your deposits on the spot while you decide what suits you. No one here will judge you, and asking for help never counts against your account, your balance or your withdrawals.
Frequently asked questions
Can I set a deposit limit before I make my first deposit?
Yes. Open Profile, then Responsible Gaming, and set your daily, weekly or monthly deposit limit at any time, including on a brand-new account before you fund it.
What happens to my balance if I self-exclude permanently?
We withdraw-proof your remaining balance by sending it to a payment method you previously used, and open bets are settled on their natural outcome with any winnings paid out.
Can someone else set limits on my account for me?
No, limits must be set from your own login for your protection. If someone close to you is worried about your play, they can contact Gambling Help Online on 1800 858 858 for guidance on supporting you.
Will I still receive bonuses while I am cooling off?
No. During any cooling-off period or self-exclusion we suspend all promotions and marketing so you get a genuine break from the platform.